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FAQ

1. Do I get a duplicate discount when I buy a ticket?

You could not get a duplicate discount.

2. When can I deposit it?

You can cancel card payment by checking with the credit card company five days after the cancellation request date. You can refund the deposit without a bankbook within 7 days (on business day basis) by checking the account under the name of the holder.

3. How can I get a ticket after booking an event?

You can receive your ticket at the ticket office at the event venue 30 minutes before the event begins. Please note that if you receive a discount rate that you need to check, you need to have additional identification card and documents(when needed) from the booking office.

4. I'd like to know about ticket cancellations/refunds.

The cancellation/refund policy is as follows:
Cancellation closing time is 5 p.m. on the day before the event and program. Cancellation/change is not allowed after the cancellation closing time and on the day of the viewing. Cancellations will be charged in accordance with the cancellation fee regulation.
Cancellation fee notice
Ten days before the viewing date: No cancellation fee
9 days before the viewing date until the cancellation deadline: 10% cancellation fee applied
No cancellation fee on the day of booking

5. Can I take pictures during the event?

You can take pictures during the event.